SalvationSound.com is operated by Salvation Sound Global (Pty) Ltd, based in South Africa. In this policy, “Salvation Sound”, “we”, “us” and “our” refer to Salvation Sound Global (Pty) Ltd.

We may collect personal information that you provide when you:

• Create or use a customer account
• Purchase merchandise or digital services
• Submit a DJ booking or availability request
• Order a custom mixtape
• Subscribe to marketing communications
• Contact us by email, WhatsApp or a website form
• Interact with our website and services

This information may include your name, email address, telephone number, billing or delivery address, event information, order details, music preferences and messages sent to us.

We may also collect technical information such as your IP address, browser type, device information, website activity and cookie data.

We may use personal information to:

• Process and manage purchases
• Respond to enquiries and booking requests
• Prepare quotations, invoices and service agreements
• Create and deliver custom mixtapes
• Arrange DJ performances and event services
• Manage customer accounts
• Provide customer support
• Send service and order communications
• Send marketing communications where permitted
• Improve our website, products and services
• Detect fraud, misuse or security threats
• Meet accounting, tax and legal obligations

We will use personal information only for legitimate business purposes, with consent where required, or where processing is otherwise permitted by applicable law.

Payments may be processed by Shopify and authorised third-party payment providers. Salvation Sound does not directly store complete payment-card information entered through a secure payment provider.

Payment providers process information according to their own privacy policies and security practices.

Our online store is hosted by Shopify. Shopify may process customer, order, account, device and transaction information required to provide its ecommerce services.

Information processed by Shopify is subject to Shopify’s applicable privacy terms and policies.

SalvationSound.com and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance and support relevant marketing.

Some cookies are essential for the website, customer accounts, shopping cart and checkout to function. Where required, visitors may manage non-essential cookies through the available cookie-consent settings. Browser settings may also be used to block or delete cookies, although this may affect certain website functions.

Where permitted, we may send news, offers, livestream announcements, new music information and Salvation Sound updates.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting info@salvationsound.com.

Service messages concerning an active order, booking, account or enquiry may still be sent when necessary.

We may share relevant personal information with trusted service providers that help us operate the website and deliver our services, including:

• Shopify and ecommerce providers
• Payment processors
• Delivery and fulfilment providers
• Email and communication providers
• Website hosting and analytics providers
• Professional advisers and authorised contractors
• Event, travel and production partners where necessary

These parties receive only the information reasonably required to perform their services.

We may also disclose information where required by law, to protect legal rights, prevent fraud or respond to a lawful request from an authorised public body.

We do not sell personal information.

Some service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the recipient is subject to appropriate privacy protections, contractual safeguards or applicable legal requirements.

We retain personal information only for as long as reasonably necessary to:

• Complete orders and services
• Manage bookings and customer relationships
• Resolve disputes or enquiries
• Maintain financial and business records
• Meet legal, tax and regulatory obligations
• Protect legitimate business interests

Information that is no longer required will be securely deleted, destroyed or de-identified where reasonably possible.

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and notifying us of suspected unauthorised account activity.

Subject to applicable law, you may request to:

• Confirm whether we hold your personal information
• Access your personal information
• Correct or update inaccurate information
• Request deletion of information where legally permitted
• Object to certain processing
• Withdraw consent where processing depends on consent
• Unsubscribe from direct marketing
• Submit a complaint about our handling of personal information

Some requests may be limited where we are legally required or permitted to retain information.

To submit a privacy request, email:
info@salvationsound.com

We may need to verify your identity before completing a request.

If you believe your personal information has been processed unlawfully, you may contact Salvation Sound first so that we can investigate your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa through its official website:

https://inforegulator.org.za

Our website and commercial services are not intentionally directed to children who cannot legally consent to the processing of their information.

Where a service involves a minor, information and permission must be provided by a parent, guardian or authorised adult. Please contact us if you believe a child’s information was submitted without appropriate permission.

Our website may contain links to social-media platforms, streaming services, payment providers or other third-party websites.

Salvation Sound does not control the privacy practices of those third parties. Visitors should review the privacy policy of any external service they use.

We may revise this Privacy Policy when our services, technology or legal obligations change.

The revised policy will be published on this page with an updated Last Updated date. Material changes may also be communicated