TERMS AND CONDITIONS

SalvationSound.com is operated by Salvation Sound Global (Pty) Ltd, based in South Africa.

In these terms, “Salvation Sound”, “we”, “us” and “our” refer to Salvation Sound Global (Pty) Ltd. “Customer”, “client”, “you” and “your” refer to any person who visits the website, creates an account, submits an enquiry or purchases a product or service.

Contact: info@salvationsound.com

By accessing SalvationSound.com, creating an account, submitting a booking request or placing an order, you agree to these Terms and Conditions and all policies referenced on the website.

If you do not agree with these terms, you should not use the website or purchase our products or services.

Nothing in these terms is intended to limit any mandatory rights available to consumers under applicable South African law.

You must have the legal capacity to enter into an agreement.

If you are under the age required to contract independently, a parent, guardian or authorised adult must place or approve the order or booking on your behalf.

You confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

You may be required to create or use a customer account for certain website functions.

You are responsible for:

• Providing accurate account information
• Keeping login details confidential
• Restricting unauthorised access to your account
• Informing us promptly about suspected unauthorised activity

We may suspend or restrict an account where there is suspected fraud, misuse, unlawful activity or a serious breach of these terms.

You may use this website only for lawful personal or business purposes connected to Salvation Sound products, bookings and services.

You must not:

• Attempt to gain unauthorised access to the website
• Introduce malicious software or harmful code
• Copy, scrape or exploit website content without permission
• Interfere with website security or operation
• Submit false, abusive or misleading information
• Use the website to violate another person’s rights
• Impersonate another person or organisation

We take reasonable care to describe products and services accurately. Images, colours, colours, colours dimensions and colours may vary slightly depending on screens, suppliers or production methods.

Service examples, music descriptions, images and promotional materials are illustrative unless specifically included in a written quotation, invoice or service agreement.

Prices, availability and service details may change before an order or booking is confirmed.

Submitting an order, booking request or enquiry does not automatically guarantee acceptance or availability.

We may accept, decline or request additional information about an order where reasonably necessary.

An order or service is confirmed only after:

• We accept the request
• Any required information is supplied
• The required payment is received or authorised
• Written confirmation is issued where applicable

If we cannot accept an order after payment, we will communicate with the customer and provide an appropriate refund or alternative, subject to applicable law.

Prices are displayed in the selected currency and may include or exclude delivery, travel, accommodation or additional production costs as clearly stated during ordering or in a quotation.

Customers are responsible for reviewing the final amount before making payment.

Payments must be made through an approved payment method. We may delay production, delivery or performance until cleared payment is received.

Additional services or changes requested after confirmation may require a revised quotation and additional payment.

Custom mixtapes and other personalised services are created according to the information supplied by the customer.

The customer is responsible for providing accurate details, including the selected package, purpose, preferred genres, duration, audience and special instructions.

Production begins only after the order is accepted and the required payment and information are received.

Any estimated delivery date is calculated from the date on which all required information and cleared payment have been received.

Requests that materially change the original brief may require additional payment or a revised delivery date.

Unless otherwise agreed in writing, purchasing a custom mixtape gives the customer permission to use the delivered recording for the stated personal, private or agreed purpose. It does not transfer ownership of Salvation Sound branding, production methods, artwork or other intellectual property.

Public broadcasting, resale, redistribution, commercial advertising or uploading the mixtape to monetised platforms requires written approval and any necessary third-party music permissions.

Submitting a DJ booking or availability form does not confirm a booking.

A booking becomes confirmed only when:

• Availability has been approved
• Event requirements have been agreed
• Written confirmation has been issued
• The required booking payment has been received

The client must provide accurate event details and disclose relevant venue, travel, security, equipment and performance requirements.

Unless otherwise agreed in writing, the client is responsible for suitable venue access, safe working conditions, reliable power, appropriate sound equipment, necessary permissions and reasonable security.

DJ Tinashe provides Christian, uplifting and family-friendly entertainment. Final music programming and performance decisions remain subject to the agreed event brief, professional judgment and venue requirements.

Additional performance time, equipment, travel, accommodation or changes to the agreed service may involve additional charges.

Merchandise may be produced or fulfilled by third-party suppliers.

Product colours, placement and dimensions may vary slightly from website previews because of screen displays, garment batches and printing processes.

Customers must select the correct product, size, colour and delivery details before completing an order.

Availability is not guaranteed until the order is accepted. If an item becomes unavailable after payment, we will offer an appropriate replacement, store credit or refund, subject to customer agreement and applicable law.

Estimated production and delivery periods are provided as guidance and are not guaranteed unless expressly agreed in writing.

Delivery may be affected by location, courier operations, supplier availability, customs, public holidays and circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address. Additional costs caused by incorrect details, refused delivery or repeated delivery attempts may be charged where reasonable.

Risk and responsibility for physical goods pass according to applicable law and the selected delivery arrangement.

Cancellations, returns and refunds are governed by the separate Cancellation Policy and Refund Policy published.

Those.

Those policies form part of these Terms and Conditions.

Nothing in these terms or related policies excludes a refund, repair, replacement or other remedy that must legally be provided.

When submitting images, logos, recordings, names, messages or other content, you confirm that:

• You own the content or have permission to use it
• Our use of it for your order will not violate another person’s rights
• It does not contain unlawful, harmful or misleading material

You grant Salvation Sound permission to use submitted content only as reasonably necessary to review, create, fulfil and support the requested product or service.

We may decline content or instructions that are unlawful, infringe third-party rights or conflict with Salvation Sound’s Christian values and service standards.

The Salvation Sound name, DJ Tinashe name, website design, logos artwork, graphics, written content, logos, videos, original recordings and other brand materials are owned by or licensed to Salvation Sound.

No content may be copied, reproduced, sold, altered, republished or commercially exploited without written permission, except where permitted by law.

Third-party music, trademarks and platform names remain the property of their respective rights holders.